FAQ
The factory sticker shows only the manufacture month. How do I tell units apart?
Section titled “The factory sticker shows only the manufacture month. How do I tell units apart?”Receive the stock with that month, and the add-on gives each unit its own serial number (for example UV27-4K-2609-00001, …00002). Print the barcode labels and stick one on each unit or box before you ship. From then on every unit can be traced to its order and customer.
A customer has bought the same model many times. Can I find which unit came from which order?
Section titled “A customer has bought the same model many times. Can I find which unit came from which order?”Yes. Search the register by the customer’s name or e-mail: every unit is listed with its own order, sale date and warranty end. Scanning the serial number of the unit the customer brings back shows exactly which purchase it belongs to.
Can I use the manufacturer’s serial numbers instead?
Section titled “Can I use the manufacturer’s serial numbers instead?”Yes. Choose Scan or paste when you receive stock and scan the existing barcodes, or import them from CSV. On the order page you can also scan serial numbers that are not in the register yet (tick Add serial numbers that are not in the register yet).
Do serial numbers change the stock of a product?
Section titled “Do serial numbers change the stock of a product?”No. CS-Cart keeps managing the stock quantity. Serial numbers are an extra record of the individual units; if no serial number is in stock when an order ships, the order still ships and the missing units are shown on the order’s Serial numbers tab.
Which barcode scanners work?
Section titled “Which barcode scanners work?”Any USB or Bluetooth scanner in keyboard mode that types the code and sends Enter. Code 128, Code 39, EAN and QR codes all work as long as the scanner outputs the text.
Which label printers work?
Section titled “Which label printers work?”The PDF is made for 62 x 29 mm and 50 x 25 mm label rolls (for example Brother QL or thermal label printers) and for A4 sheets of 3 x 8 labels (70 x 37 mm). Print at 100 % scale.
When does the warranty start?
Section titled “When does the warranty start?”On the order date by default. Per product or for the whole store you can start it on the dispatch date (when the serial number is linked) or on the first day of the manufacture month. The end date is stored with each unit and can be corrected.
What happens when an order is cancelled or deleted?
Section titled “What happens when an order is cancelled or deleted?”Its serial numbers go back to stock (statuses in Order statuses that release serial numbers, Canceled, Declined and Failed by default). Claims are kept.
Does it work with the core RMA add-on and Returns Portal?
Section titled “Does it work with the core RMA add-on and Returns Portal?”Yes. A warranty claim can be linked to a return request of the core RMA add-on or to a withdrawal of the Kavio Labs EU Withdrawal Button & Returns Portal, and the unit page lists the return requests of its order.
Does it work with Orders Admin Pro?
Section titled “Does it work with Orders Admin Pro?”Yes. When the Kavio Labs Orders Admin Pro add-on is active, assignments, releases and claim status changes appear on the order timeline.
Can customers see their serial numbers?
Section titled “Can customers see their serial numbers?”Yes, in My serial numbers & warranties in their account and under each line of the order page (both can be switched off). The public warranty check page shows only the product and the warranty state of a serial number.
Does it work on Multi-Vendor?
Section titled “Does it work on Multi-Vendor?”Yes. Vendors receive stock, print labels, assign serial numbers to their orders and handle claims for their own products in the vendor panel (setting Vendors manage the serial numbers of their products). The marketplace administrator sees everything.
Does it work with the full page cache of CS-Cart 4.21?
Section titled “Does it work with the full page cache of CS-Cart 4.21?”Yes. Customer data is shown only on pages that are never cached.
What happens if the license lapses?
Section titled “What happens if the license lapses?”Without a valid license (no key after the 14-day start period, an invalid or revoked key, a domain the license does not cover, or no successful check for 14 days), customers no longer see serial numbers and warranties in their account, on order pages or on the warranty check page, serial numbers are no longer assigned automatically and labels cannot be printed; your serial numbers, goods receipts, claims and order assignments stay in the admin panel, where you can still search, edit, assign and export them. Once the license is valid again, everything works again.
The admin panel shows a license notice.
Section titled “The admin panel shows a license notice.”Open Add-ons → Manage add-ons → Serial Numbers & Warranty Tracker → Settings → License. The status line says what is wrong: no key, a key for another add-on, a revoked license, or a domain that the license does not cover. Fix it and click Check now. See License.
Does the add-on work on my staging copy?
Section titled “Does the add-on work on my staging copy?”Yes. Subdomains of your licensed domain (for example staging.yourstore.com) and local development hosts (localhost, private IP addresses, *.local, *.test) are covered by the same license.
Does the license check slow down my storefront or checkout?
Section titled “Does the license check slow down my storefront or checkout?”No. The check runs in the admin panel or from cron, once a day. The storefront never runs it.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).