FAQ

Does the add-on include an AI model? No. It lets the AI client you already use work with your store. Your AI provider bills its usage.

Can the AI change my store without me? Not unless you allow it. Without write scopes the agent can only read. With write scopes it creates change requests that you approve. Only a connection with Auto-approve changes writes at once, and even then only price, stock, product status, product texts and order status. It cannot delete anything, create products, refund payments or change settings.

What customer data does the agent see? With the customers.read scope and Share customer contact data on: names, e-mails, phones and shipping addresses of the customers and orders it reads. Otherwise first names and masked e-mails. Think about your privacy policy and your AI provider’s data terms before you share personal data.

Which MCP version does it speak? Streamable HTTP transport, protocol versions 2025-06-18, 2025-03-26 and 2024-11-05, JSON responses, tools capability. OAuth sign-in is not part of version 1.0: clients authenticate with the access token (header) or the secret connector URL.

My client gets 401. Check that the token is copied fully, the connection is active and not expired, and that your server passes the Authorization header to PHP (try X-Api-Key instead). For the connector URL, both the setting and the connection option must be on.

My client gets 503. The endpoint is disabled in the settings or the license is not active.

Does it slow down the storefront? No. The endpoint answers only POST requests from AI clients; it adds no templates, scripts or styles to the storefront and is never cached.

Is the log or the change list affected by Multi-Vendor vendors? Vendors see only their own connections, requests and log rows, and only when the administrator enables vendor connections.

Still stuck?

Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).