FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one Redsys account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, the terminal key encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to Redsys only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
Does it support Bizum?
Section titled “Does it support Bizum?”Yes, through Redsys: a payment method set to “Bizum only” sends the documented Ds_Merchant_PayMethods = z. Your bank has to activate Bizum on the terminal. No Bizum logo is shipped; upload the official button from your Redsys portal if you want it on the checkout.
Which signature versions are supported?
Section titled “Which signature versions are supported?”HMAC_SHA512_V2 (the current one in the Redsys guides) and HMAC_SHA256_V1 (older terminals).
Is card data handled by my store?
Section titled “Is card data handled by my store?”No. The customer enters the card on the Redsys page. The add-on keeps the order number, the answer code, the authorisation code and amounts only.
Can I test without a bank contract?
Section titled “Can I test without a bank contract?”Yes: the public Redsys test merchant and test cards (Redsys page “Tarjetas y entornos de prueba”). See Installation.
What happens when Redsys is down?
Section titled “What happens when Redsys is down?”The customer cannot pay until it is back. Notifications that fail to process on our side are retried automatically (5 minutes up to 12 hours). A refund whose answer is lost is never repeated by itself; you confirm it after checking the portal.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new documents, rates, syncs or payments). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).