Troubleshooting

Problem	What to do
Check failed: G1.63 seller SIREN	Enter a valid SIREN on Seller identity, then Rebuild.
Check failed: G1.63 buyer SIREN	The buyer entered no valid SIREN; the order is B2B only with it. Add it to the order’s customer fields and Rebuild, or leave it as B2C.
Check failed: G1.24 VAT rate	A tax rate of the store is not a French rate. Fix the tax, then Rebuild.
Check failed: TOTAL	The order total is higher than the invoice adds up to: a tax of the order could not be read (fixed-amount tax, or a tax not linked to the lines). Fix the order or the tax, then Rebuild.
Check failed: G1.47 / BR-S-02	Enter your VAT ID on Seller identity (VAT franchise without a VAT number: exempt lines use category Z).
Status Waiting	No platform connection: complete Platform connection. Waiting invoices are queued by the next cron run.
Status Error after sending	The reason from the platform is shown on the document page and in the log. Fix it and use Send again.
Rejected (213)	Your platform rejected the invoice. Fix the data and Send again: it is a new submission.
Nothing is sent	Check that the cron job runs (Jobs page: last run, waiting jobs) and that the license is active.
Connection test fails	Check the client ID and secret (and the URLs for the AFNOR API); the error text of the platform is shown.
E-reporting not built	Transmissions are built after a period closes. Build due periods on the e-reporting page builds them at once.

The Log page (filters, CSV export) shows every call to the platform; switch on Debug log in the settings to store the masked requests and answers too.