Vendor Performance & SLA Monitor changelog
All notable changes to Vendor Performance & SLA Monitor (kv_vendor_performance_sla) are documented here.
The format follows Keep a Changelog and the project uses Semantic Versioning.
[Unreleased]
Section titled “[Unreleased]”[1.0.0] - 2026-10-23
Section titled “[1.0.0] - 2026-10-23”- Per-order service timestamps (placed, accepted, shipped, tracking number, cancelled and by whom) recorded by hooks and reconciled by an incremental nightly sync.
- Seven KPIs per vendor over a rolling window: late shipment rate against the handling time (business days), cancellation rate, acceptance time, tracking upload rate, return rate (RMA), first response time (Message center), review average.
- SLA policies (default and per vendor plan) with handling time, minimum orders, warning and breach thresholds and actions; handling override and exemption per vendor.
- Levels Good, Warning, Breach and Not enough data, score 0-100, daily snapshots.
- League table with filters, sorting and CSV export; vendor drill-down with trend, late and cancelled orders, excused orders, lift of actions and history.
- Vendor panel Performance page and dashboard notice.
- E-mails to vendors on level changes and actions, daily administrator digest.
- Optional, reversible actions after a grace period: review flag, hidden products, paused new orders.
- Opt-in storefront badges “Ships on time” and “Replies within” on vendor pages and next to the vendor name of products (full page cache safe).
- Variables for the core vendor rating formula (slaScore and seven KPI values).
- Cron task, cron URL with the core cron password and a once-a-day pseudo-cron.