Usage

Daily use

1. The customer chooses a Royal Mail service at checkout; the price comes from your rate table.
2. Open the order and the Royal Mail label and tracking tab and click Send to Click & Drop, or let the add-on do it when the order reaches the status you chose. The shipping address, parcel weight, items, totals and the service code are sent.
3. OBA accounts: the label (and CN22/CN23 for international orders) comes back with the order; Download label opens the PDF. Pay as you go: open Click & Drop, print the label there; the tracking number is read back by cron (or press Refresh tracking) and becomes a CS-Cart shipment.
4. The status follows Click & Drop: Order sent, Label generated, Label printed, Manifested, Despatched. Delivery is not reported by the API; the tracking number links to the Royal Mail tracking page.
5. Cancel order deletes the Click & Drop order. A label that was already printed becomes invalid and must be destroyed; Royal Mail charges a handling fee when a cancelled label is found in its network.

Bulk actions

In Orders select orders and open Actions:

• Send to Royal Mail Click & Drop (up to 40 per run; orders that do not ship with a Royal Mail method are skipped).
• Download Royal Mail labels (PDF) (OBA accounts): one PDF with the labels of the selected orders.

Pages of the add-on

• Royal Mail shipments: the list with search and status filter.
• Connection: API key, account type, service codes, Test connection.
• Rates: the table rate per service and zone.
• Jobs: counts per state, the list with the last error, Retry, Remove and Run the queue now.
• Log: filter and export what happened and when.

International orders

For destinations outside the UK the order carries the customs description, country of origin, declaration category (Settings) and the SKU of each item. Check Royal Mail’s rules for the destination; the add-on sends what the order contains.