FAQ
Does the add-on submit due diligence statements to the EU?
Section titled “Does the add-on submit due diligence statements to the EU?”No. Version 1.0 has no connection to the EUDR Information System (TRACES). You submit statements there (or receive the numbers from your supplier) and enter the numbers in CS-Cart. A connection that submits statements needs the merchant’s own EU Login access and is planned as a separate step.
Am I an operator, a downstream operator or a trader?
Section titled “Am I an operator, a downstream operator or a trader?”That depends on your role in the supply chain, and the add-on cannot decide it for you. In short, under Regulation (EU) 2023/1115 as amended by Regulation (EU) 2025/2650: the business that places a relevant product on the EU market first (or exports it) is the operator and submits the due diligence statement; downstream operators and traders collect and keep the information of Article 5(3) for at least five years. The European Commission explains the roles on its EUDR implementation pages. Check your obligations with your competent authority or adviser.
Do I have to show the numbers to consumers?
Section titled “Do I have to show the numbers to consumers?”Consumers are not part of the EUDR supply chain. Operators pass the reference numbers to the downstream operators and traders they supply. Set Show references to buyers on to Only orders with a company name to show them to business buyers only, or keep All orders if you prefer to show them to everyone.
Which dates apply?
Section titled “Which dates apply?”The Regulation applies from 30 December 2026. The later date of 30 June 2027 is only for operators (the business that places a relevant product on the EU market first, or exports it) that are natural persons or micro or small undertakings established as such by 31 December 2024, and not for timber products that were covered by the former EU Timber Regulation. Downstream operators and traders, whatever their size, are bound from 30 December 2026: a small web shop that buys relevant products inside the EU and resells them does not get the later date. Entries added to Annex I by Delegated Regulation (EU) 2026/2102 apply from 30 December 2027.
Is leather still in scope?
Section titled “Is leather still in scope?”Delegated Regulation (EU) 2026/2102 removed the cattle hides, skins and leather headings (ex 4101, ex 4104, ex 4107) from Annex I. Printed products of chapter 49 were removed by Regulation (EU) 2025/2650. The built-in list follows both. Live cattle, cattle meat and offal stay in scope.
My supplier does not give me a reference number. What do I record?
Section titled “My supplier does not give me a reference number. What do I record?”Under Article 5(3)(a) a downstream operator or trader keeps the reference number only when its supplier is an operator (the business that placed the product on the EU market first). If you buy from a wholesaler or another trader, keep the supplier’s name, postal address, e-mail and website: add a reference of the type Supplier record only. The product then shows “Supplier record on file” instead of “Missing reference”, and orders keep the supplier data for your records.
What is the verification number?
Section titled “What is the verification number?”The EUDR Information System shows a verification number together with the reference number of each statement. With both, the next business in the chain can find the statement in the system. The add-on stores and prints it next to the reference number; the setting Include the verification number turns it off.
My references change with every delivery. How do I handle that?
Section titled “My references change with every delivery. How do I handle that?”Add a reference per batch (field Batch / lot) and keep the batches in stock current. New orders get all current references; on the order you can narrow it down to the batch you shipped. Untick a batch when it is sold out.
A product is made from several commodities. Can it have several references?
Section titled “A product is made from several commodities. Can it have several references?”Yes. A product can have any number of references, and all current ones are copied to new orders.
Does it work with the full page cache?
Section titled “Does it work with the full page cache?”Yes. The add-on adds nothing to cached storefront pages. The customer order page is a personal page that is never cached.
What happens to my data when I uninstall?
Section titled “What happens to my data when I uninstall?”It is kept, unless you tick Permanently delete all EUDR reference records on uninstall first. Reinstalling continues with the same data and settings.
How is this different from the GPSR add-on?
Section titled “How is this different from the GPSR add-on?”GPSR Product Safety & EU Guarantee Labels shows product safety information and guarantee notices to every shopper on the product page. EUDR Reference Numbers manages supply-chain reference numbers on orders and business documents. They do not overlap and work side by side.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).