FAQ
Overview · Installation · Configuration · Usage · Developer notes
How is this different from Customers also bought, Buy together and Product bundles?
Section titled “How is this different from Customers also bought, Buy together and Product bundles?”Customers also bought (CS-Cart) counts every placed order, also failed and cancelled ones, and shows a plain product list without combined price, add-all button or statistics. Buy together and Product bundles need bundles you build by hand. This add-on learns the sets from completed orders (with recency, support and confidence), shows them with one Add all to cart button, lets you pin and exclude products, gives an optional bundle discount and measures what the blocks sell. You can keep the core add-ons for a few hand-made bundles.
My store is new. Will the block be empty?
Section titled “My store is new. Will the block be empty?”With the default setting the block shows popular products of the same category until enough orders exist. Lower Minimum orders per pair to 1 for small stores, or pin products by hand.
How often are the recommendations updated?
Section titled “How often are the recommendations updated?”Once a day with the cron job (or after an admin page view when the data is older than Rebuild every, hours). Rebuild now on the analytics page updates them at once. Pins and exclusions apply immediately.
Does it slow down my store?
Section titled “Does it slow down my store?”No. The heavy work runs in batches by cron or after an admin page has been sent. A product page reads a few rows from an indexed table, and the result is cached by CS-Cart.
Does it work with the full page cache of CS-Cart 4.21?
Section titled “Does it work with the full page cache of CS-Cart 4.21?”Yes. The block is the same for every visitor, and impressions are sent by a small beacon after the page is shown.
Why is a product not recommended?
Section titled “Why is a product not recommended?”It is out of stock, has no price, needs a minimum quantity above 1, has a required text or file option, is hidden on this storefront, belongs to an excluded category, is excluded for this product, or (Multi-Vendor) belongs to another vendor.
Can I give a discount for buying together?
Section titled “Can I give a discount for buying together?”Yes, with a cart promotion and the bonus Frequently bought together discount (see Usage). Only products added through the block for the same product are discounted, and only when that product is in the cart too.
What happens if the license lapses?
Section titled “What happens if the license lapses?”Without a valid license (no key after the 14-day start period, an invalid or revoked key, a domain the license does not cover, or no successful check for 14 days), the Frequently bought together blocks are hidden and recommendations are no longer rebuilt. Carts that already contain a bought-together set keep their discount; your data and statistics are kept. Once the license is valid again, everything is back.
The admin panel shows a license notice.
Section titled “The admin panel shows a license notice.”Open Add-ons → Manage add-ons → Frequently Bought Together & Cross-sell: the License card at the top says what is wrong: no key, a key for another add-on, a revoked license, or a domain that the license does not cover. Fix it on the License tab and click Check now. See License.
Does the add-on work on my staging copy?
Section titled “Does the add-on work on my staging copy?”Yes. Subdomains of your licensed domain (for example staging.example.com) and local development hosts (localhost, private IP addresses, *.local, *.test) are covered by the same license.
What happens if your license server is down?
Section titled “What happens if your license server is down?”Nothing changes for 14 days: the add-on keeps working and retries every hour. Only if no check succeeds for 14 days is it switched off until the next successful check.
Does the license check slow down my storefront or checkout?
Section titled “Does the license check slow down my storefront or checkout?”No. The check runs only in the admin panel or from cron, at most once a day, never while customers browse or check out.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).