Help Desk & Support Tickets
Edition: CS-Cart & Multi-Vendor · Latest version: 1.1.1 · Compatible with: CS-Cart & Multi-Vendor 4.17.2 – 4.21.x, PHP 7.4 – 8.3 · Changelog: view
A complete help desk inside CS-Cart and Multi-Vendor: customers open support tickets from My account, an order page or a secure link, and your team answers them from the admin panel.
Key features
Section titled “Key features”- Ticket list and new ticket form in My account, plus a “Get help with this order” button on every order page.
- Guest tickets: no account needed, access through a signed e-mail link, plus a “find my ticket” form for lost links.
- Departments (each can have its own notification e-mail), four priorities, assignees and six statuses.
- Threaded conversation with attachments, internal notes, canned responses and ticket merge.
- Tickets opened by staff on behalf of a customer.
- Encrypted “access details” field for store or FTP logins, deleted automatically when the ticket is solved.
- Customer satisfaction rating (1 to 5 stars) with a comment.
- E-mail and admin panel notifications that you can switch per event in Administration > Notifications.
- Auto-close of resolved and unanswered tickets, by cron or without cron.
- Multi-Vendor: customers contact the vendor of their order; vendors answer in the vendor panel.
- CS-Cart Ultimate: each storefront has its own tickets.
- CAPTCHA support for guest forms, GDPR export and anonymization, REST API.
Compatibility
Section titled “Compatibility”| CS-Cart / Multi-Vendor | 4.17.2 – 4.21.x (tested on CS-Cart 4.17.2, Multi-Vendor 4.17.2 and Multi-Vendor 4.21.2) |
| PHP | 7.2.5 – 8.3 (the code is PHP 7.4-compatible; tested with PHP 8.1 and 8.3) |
| Themes | Responsive and themes based on it (Bright theme, Nova theme, child themes) |