FAQ

Does it work with the bol demo environment? Test mode uses it. The demo returns fixed example answers (nothing is changed at bol), so it proves that your credentials and the request shapes work, not a full order flow.

Do I need a bol partner agreement? No. You create API credentials for your own seller account in the Seller Dashboard and use them in your own store. Software providers who connect other sellers’ accounts work as bol intermediaries under separate terms; this add-on does not do that.

Which countries? The Netherlands and Belgium, prices in euro.

Which fulfilment? You ship (FBR) with full support. For Logistics via bol (FBB) offers can be created and orders are imported; bol ships.

What happens to products bol does not know? The offer is created with the title; bol holds it back until content exists. The reason is shown on the product. Content is added in the bol Partner Platform, or through the Product Content API when a listing carries attribute values.

Are prices with or without VAT? bol prices include VAT. The add-on sends the CS-Cart price with your rules applied.

Does bol call my store? No. The add-on polls bol (push subscriptions are not used), so no inbound access is needed.

Multi-Vendor? Marketplace owner mode uses one bol account; with it off every vendor connects their own account and sees only their products and orders.

Can I get a Logistics via bol shipping label? Not in this version: shipments are sent with your own carrier and tracking number.

Still stuck?

Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).