Usage
At checkout
Section titled “At checkout”Customers see the DHL Express methods with DHL’s price for your account (converted to the store currency, plus your handling fee) and the estimated delivery date. Products DHL does not offer for the address are not shown.
Labels
Section titled “Labels”- Open the order and the DHL Express tab.
- Check the product (preselected from the order’s shipping method), tick Book a courier pickup if needed and click Create DHL Express label.
- Download the label, the commercial invoice and the waybill from the tab.
A label exists once per order. Not shipped closes a label that will not be handed over (DHL bills only shipments it receives) and cancels its pickup.
Result unknown
Section titled “Result unknown”When DHL does not answer in time the add-on never sends the label again. It searches DHL for the shipment reference shown on the tab: found = the waybill is linked to the order; not found = click Search DHL for the reference later, enter the waybill number from MyDHL, or confirm Nothing was created to allow a new label.
Pickups
Section titled “Pickups”Orders > DHL Express shipments: tick created shipments, set the date and window and click Book a courier pickup. Recent pickups are listed below with Cancel pickup.
Tracking
Section titled “Tracking”The add-on checks open shipments with cron and shows DHL’s events on the order tab; Refresh tracking checks at once. Customers see the waybill on their order page linked to DHL’s tracking page.
Duties and taxes
Section titled “Duties and taxes”Estimate duties and taxes on the order tab asks DHL Landed Cost for the destination’s duties, taxes and fees. It is an estimate shown once and not stored.