FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one Hepsiburada account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to Hepsiburada only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
Does it need a webhook?
Section titled “Does it need a webhook?”No. The add-on polls Hepsiburada on every sync interval, so no inbound address has to be opened (the invoice link is the only public page, signed per order).
What happens when Hepsiburada is down?
Section titled “What happens when Hepsiburada is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost and nothing is sent twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new syncs or shipment steps). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).