Usage

Overview · Installation · Configuration · FAQ · Developer notes

In Merchant Center

1. Join Google Customer Reviews (Growth > Manage programs) and accept the program terms.
2. Enter your Merchant Center ID in the add-on settings.
3. For product ratings: open Product reviews in Merchant Center (where it is available for your account) and add a scheduled fetch with the feed URL from Marketing > Google Customer Reviews. Google needs the complete feed every time; reviews missing from a later feed are removed by Google.

What customers see

After checkout, Google shows its opt-in dialog on the order confirmation page. Customers who agree get a survey e-mail from Google after the estimated delivery date. Ratings appear in Google once Google has enough of them; Google sets the rules and the timing.

With the store widget on, Google’s widget shows your rating in a corner of each storefront page.

Dashboard

Marketing > Google Customer Reviews:

• Setup checklist: license, Merchant Center ID, opt-in, widget, feed, GTIN source.
• Opt-ins shown in the last 30 days and in total. The add-on logs that Google’s opt-in code was placed on the confirmation page; whether the customer agreed is only known to Google.
• Reviews in the feed, reviews waiting for approval, reviews with a GTIN and with photos, feed size and the last fetch (any request with the right URL, including Google’s).
• Preview (first 20) opens the first 20 reviews of the feed.
• New feed URL creates a new secret URL (the old one stops working; enter the new one in Merchant Center).
• Latest opt-ins shown: order, country, estimated delivery, views.