FAQ
Part of the PostNord Shipping documentation. Previous: Usage. Next: Troubleshooting.
Which countries? Agreements with PostNord Sweden, Denmark, Norway or Finland. Destinations are set per shipping method (default SE, DK, NO, FI); PostNord decides which services it delivers where.
Do I need a PostNord agreement? Yes: a customer number and your own API keys. The add-on contains no PostNord account and no PostNord prices.
Does it show PostNord prices? No. The public PostNord APIs have no price call; you set the customer price per method (flat or by weight).
Is there an official PostNord checkout widget? The PostNord developer portal documents none for this use, so the add-on shows its own list built from the PostNord Service Points API.
Can I cancel a booking? Swedish agreements: yes, by API, while the parcel is not on its way. Other countries: PostNord’s API does not support it; the add-on voids the booking in the store and you do not hand the parcel over.
Multi-Vendor? Owner mode (one connection) or one connection per vendor. Vendors only see and act on their own orders.
My license shows “Pending verification”. The license server checks it again within a day; the add-on keeps working meanwhile.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).