FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one PayU account for everyone (and refund) or let each vendor connect their own. In vendor mode PayU is offered for carts that hold products of one connected vendor; a cart with several vendors cannot use PayU.
What does the customer see if the payment is still pending when they come back?
Section titled “What does the customer see if the payment is still pending when they come back?”A waiting page that checks PayU every few seconds and then shows the finished order. The order is already placed (status Open), so the store does not say “transaction cancelled” and does not offer to pay again. If the customer opens the pay link of the same order again, they are sent to the PayU order that is still open, never to a second one.
Do I need to switch anything on in PayU?
Section titled “Do I need to switch anything on in PayU?”Yes: keep auto-receive on for the POS. See Installation.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to PayU only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when PayU is down?
Section titled “What happens when PayU is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost. A refund whose answer was lost is kept as “Not confirmed” and retried with the same PayU refund id, which PayU uses to recognise the request, so it is created once. If you click Refund again yourself, repeat the same amount.
What happens when the license expires?
Section titled “What happens when the license expires?”No new payments can be started with PayU. Payments already made are still read back and refunds already under way are still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).