FAQ
Where do I find the export and import?
Section titled “Where do I find the export and import?”In Administration → Export data and Import data, section Categories. The add-on settings page has direct links.
Can I move my category tree to another store?
Section titled “Can I move my category tree to another store?”Yes. Export with Images: Copy to the images directory (or Image URL if the new store can reach the old one), copy the file and the images folder to the new store’s export directory, and import with Match by: Path only. Then move the products with the core product import or with the Product categories pattern.
What happens if I import the same file twice?
Section titled “What happens if I import the same file twice?”Nothing. Every value is compared before it is written; unchanged categories are counted as Unchanged. Images are not uploaded again and no SEO redirects are created.
Can I rename or move categories with a file?
Section titled “Can I rename or move categories with a file?”Yes, with Match by: Category ID, then path. Keep the Category ID and change the path: a new last name renames the category, a new parent path moves it with all its subcategories. Missing parents are created.
Does the import delete categories that are not in the file?
Section titled “Does the import delete categories that are not in the file?”No. The import only creates and updates. Delete categories in Products → Categories.
Do I need a row for every language?
Section titled “Do I need a row for every language?”No. A file with one language changes only that language’s texts. If the file has several languages, every category needs a row for each of them, one after the other (the same rule as the core product import).
Can vendors use it on Multi-Vendor?
Section titled “Can vendors use it on Multi-Vendor?”No. Categories belong to the marketplace, so the section is only shown to administrators.
How large can the file be?
Section titled “How large can the file be?”We tested 10,000 categories: the import creates them in about 4 minutes, the export and an unchanged re-import take seconds. For very large files the console command avoids browser time-outs.
What happens if the license lapses?
Section titled “What happens if the license lapses?”Category import and export are switched off: the Categories section disappears from Export data / Import data and console runs are refused. Your categories, product links and exported files are not changed. Once the license is valid again, everything works again.
The admin panel shows a license notice.
Section titled “The admin panel shows a license notice.”Open Add-ons → Manage add-ons → Category Import & Export → Settings → License. The status line says what is wrong: no key, a key for another add-on, a revoked license or a domain the license does not cover. Fix it and click Check now. See License.
Does the add-on work on my staging copy?
Section titled “Does the add-on work on my staging copy?”Yes. Subdomains of your licensed domain (for example staging.yourstore.com) and local development hosts (localhost, private IP addresses, *.local, *.test) are covered by the same license.
Does the license check slow down my store?
Section titled “Does the license check slow down my store?”No. The check runs in the admin panel or from cron, once a day. The storefront never runs it, and the add-on has no storefront output.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).