FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one OTTO account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Do I have to register as an OTTO service partner?
Section titled “Do I have to register as an OTTO service partner?”No. You connect your own seller account: create an app in OTTO Partner Connect (API-Zugriff) and enter its Client ID and Client secret. The service partner registration (free, at servicepartner.otto.market) is for software companies that build apps for many sellers.
Does it work with OTTO’s sandbox?
Section titled “Does it work with OTTO’s sandbox?”Yes: test mode uses sandbox.api.otto.market with the credentials of a sandbox app. Whether your seller account can create sandbox apps is decided by OTTO; the add-on is tested against a mock server that follows OTTO’s published API specifications, not against OTTO’s own systems.
Which OTTO APIs does it use?
Section titled “Which OTTO APIs does it use?”Products v5, Availability v1 (quantities, delivery information), Orders v4, Shipments v1, Returns v3 and Shipping Profiles v1. Receipts, price reductions, advertising and the returns warehouse are not used in 1.0.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to OTTO only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when OTTO is down?
Section titled “What happens when OTTO is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost and nothing is sent twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new documents, rates, syncs or payments). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).