Telegram & WhatsApp Order Notifications
Add-on ID: kv_order_notifications_messaging · Edition: CS-Cart & Multi-Vendor · Latest version: 1.0.0 · Compatible with: CS-Cart & Multi-Vendor 4.17.2 – 4.21.x, PHP 7.4 – 8.3 · Changelog: view
Telegram & WhatsApp Order Notifications sends store events to the people who need them, on the apps they already use: new orders to your team’s Telegram, order updates to customers on WhatsApp or by SMS, and each vendor’s own orders, low stock and reviews to that vendor. The core SMS notifications add-on sends a few admin texts through one gateway; this add-on adds Telegram, the WhatsApp Cloud API, Twilio and any HTTP SMS gateway, customers and vendors as recipients, rules per event and order status, a delivery queue with retries and a delivery log.
- Events: order placed, order status changed (any status or one status), shipment created (tracking number and carrier link), low stock, new product review.
- Recipients: store staff (Telegram chats, groups or channels, WhatsApp and SMS numbers), the vendor of the order or product (Multi-Vendor), and the customer (WhatsApp or SMS, with consent).
- Channels: Telegram Bot API, WhatsApp Business Platform Cloud API (approved message templates with parameters), Twilio Programmable Messaging and any SMS gateway with an HTTP API.
- Rules and texts: one rule per event, recipient and channel, with 40 variables (order number, total, products, customer, tracking number, links and more), bold text and links on Telegram, a live preview and a test button.
- Customer consent: an opt-in checkbox at checkout and in the customer profile, an opt-out link for SMS texts, and an opt-in list in the admin panel. An opt-out always wins.
- Store-safe delivery: nothing waits for Telegram, Meta or Twilio while a customer checks out. Messages are queued and sent right after the request, failures are retried with backoff, and a cron line is the safety net.
- Delivery log: every message with its recipient, text, status, attempts and the provider’s answer; WhatsApp and Twilio delivery reports (delivered, read, failed) when you connect the webhooks; send again, filters and 7-day counters.
- Vendors (Multi-Vendor): each vendor connects its own Telegram chat with one click and chooses the events it wants; vendors only ever receive their own orders and products.
- CS-Cart Ultimate: settings per storefront, and rules for all storefronts or one.
Documentation
Section titled “Documentation”| Page | Contents |
|---|---|
| Installation | Requirements, installing, upgrading, uninstalling |
| Configuration | Telegram, WhatsApp, SMS gateways, every setting, privileges, license |
| Usage | Rules and variables, WhatsApp templates, customer consent, vendors, the delivery log |
| Developer notes | Data model, hooks, the messaging kit, webhooks, full page cache, file map |
| FAQ | Common questions |
Compatibility
Section titled “Compatibility”- CS-Cart and CS-Cart Multi-Vendor 4.17.2 – 4.21.x (tested on CS-Cart Ultimate 4.17.2, Multi-Vendor 4.17.2 and Multi-Vendor 4.21.2, including the 4.21 full page cache).
- PHP 7.2.5 – 8.3, depending on your CS-Cart version, with the cURL extension (required by CS-Cart anyway).
- Coexists with the core SMS notifications add-on (the settings show a hint when both send new-order texts).