FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. In Multi-Vendor the marketplace owner can use one Click & Drop account and one rate table for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Why do I enter the prices myself?
Section titled “Why do I enter the prices myself?”The Click & Drop API creates orders and labels but offers no rate quote. The add-on therefore prices checkout from a table you keep in line with your Royal Mail price list. It never shows a price that Royal Mail calculated.
Do I need an OBA account?
Section titled “Do I need an OBA account?”No for sending orders to Click & Drop and reading tracking back. Yes for labels returned through the API (a Royal Mail rule); pay-as-you-go merchants print the label in Click & Drop.
Is there a test mode?
Section titled “Is there a test mode?”Royal Mail provides no sandbox. Use a Click & Drop account you are happy to create test orders in, and cancel them from the order tab.
Where is my API key stored?
Section titled “Where is my API key stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal it. It is never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to Royal Mail only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when Royal Mail is down?
Section titled “What happens when Royal Mail is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). While a Click & Drop order is active for a CS-Cart order, the add-on does not send it again.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops: no checkout rates and no new orders sent. Work already under way (the queue, tracking) is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Royal Mail is a trademark of its owner; this add-on is not affiliated with or endorsed by Royal Mail.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).