FAQ
Does it use an external PDF service?
Section titled “Does it use an external PDF service?”No. The PDF is written by the add-on in PHP on your own server. Product data does not leave your store.
How long does a build take?
Section titled “How long does a build take?”On our test store a catalog of 39 products with a cover took about 1.4 seconds and a 60-product line sheet about 3.4 seconds. Time grows with the number of products and the image resolution.
How big are the files?
Section titled “How big are the files?”Mostly the product photos: about 1.3 MB for 39 products and 2.1 MB for 60 products at 600 px on our test store. Choose 400 px in the settings for smaller files, 900 px for print.
Which prices are shown?
Section titled “Which prices are shown?”The prices a customer of the chosen user group sees, including catalog promotions, in the chosen currency. Quantity discounts and cart promotions are not shown.
My language uses a different script
Section titled “My language uses a different script”The embedded font covers Latin, Greek and Cyrillic. Other characters print as “?”.
Can customers share the file?
Section titled “Can customers share the file?”Yes, once downloaded a PDF is a normal file. Restrict trade line sheets to the right user groups and add a validity note in the footer.
Are links in the PDF tracked?
Section titled “Are links in the PDF tracked?”When Add campaign tags is on, product links carry utm_source=pdf_catalog&utm_medium=catalog&utm_campaign=<catalog name>, so your analytics shows visits from the catalog.
The catalog is empty
Section titled “The catalog is empty”The build stops with “No products match the catalog settings”. Check the categories or products, the In stock only option and that the products are visible to the chosen price group.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).