Usage
Part of the BOX NOW Lockers documentation. Previous: Configuration. Next: FAQ.
At the checkout
Section titled “At the checkout”The customer picks the BOX NOW method, presses Choose a locker and selects a locker on the BOX NOW map or in the list (search by postal code). The card shows the chosen locker; the order cannot be placed without one. Invoices, order e-mails and the customer’s order page show the locker.
On the order page (BOX NOW tab)
Section titled “On the order page (BOX NOW tab)”- Request the BOX NOW delivery: choose the number of parcels (1 to 10), the compartment size and prepaid or cash on delivery (with the amount in EUR). The add-on sends the request, stores the parcel ids and the label and creates the CS-Cart shipment.
- Download label: PDF or ZPL of all parcels.
- Refresh tracking: reads the parcels at BOX NOW now (webhooks normally do this by themselves).
- Cancel at BOX NOW: cancels every parcel that BOX NOW still allows to cancel (not delivered, not in the locker). After a cancellation you can request a new delivery; it gets the order number
<order>-2. - Allow / Do not allow returns: changes
allowReturnat BOX NOW. - Create a customer return: BOX NOW creates a return; the customer drops the parcel at any locker and it comes back to your return location. The return label can be downloaded.
- Change the locker: before the delivery is requested, enter another locker id (it is checked against the BOX NOW list).
States
Section titled “States”| State | Meaning |
|---|---|
| Sending | The request is on its way. |
| Requested | BOX NOW accepted it; waiting for the courier. |
| In transit | In transit, at a depot or waiting for transfer. |
| In the locker | Waiting for the customer to collect it. |
| Delivered | Collected. |
| Returned or lost | Expired and returned, returned, lost or missing. |
| Cancelled | Cancelled at BOX NOW. |
| Result unknown | BOX NOW did not answer in time. Press Check with BOX NOW (cron does it too): the add-on looks the order number up and sends it again only if BOX NOW does not have it. |
BOX NOW > Deliveries lists every delivery with search by order, parcel id or order number. The Log and Jobs pages show every call (secrets masked) and the job queue with retry.
Multi-Vendor
Section titled “Multi-Vendor”With owner mode off, each vendor opens BOX NOW > Connection in the vendor panel and connects their own account; deliveries of their orders use it. Vendors only see their own deliveries and cannot run the global queue.