WhatsApp Commerce Suite
Edition: CS-Cart & Multi-Vendor · Latest version: 1.0.0 · Compatible with: CS-Cart & Multi-Vendor 4.17.2 – 4.21.x, PHP 7.4 – 8.3 · Changelog: view
WhatsApp Commerce Suite sends approved WhatsApp templates at the moments that decide a sale (a cash-on-delivery order waiting for confirmation, an abandoned cart, an unpaid order, a delivered order, a product back in stock), reads the customer’s answer and reports the revenue that came back.
It is a layer on top of Telegram & WhatsApp Order Notifications 1.1 or later (required): that add-on holds the WhatsApp Cloud API connection, the opt-in list, the message queue with retries and delivery reports, and the signed Meta webhook. WhatsApp Commerce listens to the replies through that add-on’s hook, so you keep one Meta app and one webhook URL.
Key features
Section titled “Key features”- COD confirmation with “Confirm” and “Cancel” quick-reply buttons. The tap confirms or cancels the order (status change, staff note, short thank-you answer). With Order Risk Guard 1.1+ the message carries its confirmation code and the answer goes through its status flow, expiry and log; without it a built-in confirmation works for the payment methods you choose.
- Abandoned cart reminder for signed-in customers. With Abandoned Cart Recovery Pro 1.2+ it uses that add-on’s carts, signed one-click restore link and (optionally) its single-use coupon, next to its e-mails; without it a built-in capture reads the saved carts of signed-in customers.
- Payment reminder for orders that still wait for the payment (statuses you choose), counted as recovered when the order reaches a “payment received” status.
- Review request: one day after the e-mail of Review Request Emails with the same review link, or (without it) some days after an order status with a link to the product reviews.
- Back-in-stock and price-drop alerts as a WhatsApp channel of Price Drop & Back-in-Stock Alerts.
- Opt-in only for marketing messages (cart, review, stock): the number must have ticked the WhatsApp opt-in of Order Notifications. Utility messages (COD, payment) follow its consent mode. STOP always opts out. Answers are accepted only from the order’s own number.
- Report: recovered revenue per flow, confirmed COD revenue, cancelled COD orders, replies, messages per Meta category per month and per calling code (Meta prices per category and country).
- Templates page with ready template texts per flow, their approval state (from the template sync) and a test send.
What it does not do
Section titled “What it does not do”- It does not include WhatsApp message credits. Meta charges per delivered template message; the price depends on the category and the recipient’s country (see your WhatsApp Manager rate card).
- It does not create or submit templates for you: Meta approves every template and decides its final category.
- No chatbot and no shared inbox: replies are listed in Order Notifications, and the add-on acts on button taps.
Testing status
Section titled “Testing status”Tested on CS-Cart 4.17.2 and Multi-Vendor 4.17.2 with Order Notifications 1.1, Order Risk Guard 1.1, Abandoned Cart Recovery Pro 1.2, Review Request Emails and Back-in-Stock Alerts, against a local mock of the WhatsApp Cloud API (template sends and signed webhook replies). It has not yet been verified with a live WhatsApp number.
Compatibility
Section titled “Compatibility”- CS-Cart and Multi-Vendor 4.17.2 – 4.21.x (tested on 4.17.2; 4.21.2 template compile and PHP 8.3 checks).
- PHP 7.4 to 8.3, depending on your CS-Cart version.