Troubleshooting

• “Authentication required” (401): the token is wrong or was renewed in sevDesk. Paste the current token on the Connection page; waiting jobs continue by themselves.
• “contactPerson” error on new accounts: enter your sevDesk user ID on the Mapping page (field “Contact person”).
• “taxRate … is not allowed for taxRule”: the order carries a rate sevDesk does not accept for that rule. Set the rate of the CS-Cart tax on the Mapping page, or check the tax setup.
• “… without VAT and without a VAT ID”: an EU order without VAT and without a buyer VAT ID; no sevDesk rule fits. Fix the order’s tax or the customer’s VAT ID, then press Issue now.
• Payment not booked: choose a clearing or cash account on the Mapping page; drafts are never booked.
• “Not sure whether the invoice … was created”: check sevDesk for the order reference (Referenz field “Bestellung #…”). If it is missing, press Issue now.
• “… was NOT finalized”: sevDesk computed another total for the draft than the order has (usually prices with / without tax or a tax rate). Check the Mapping page, delete the draft in sevDesk, then press Issue now.
• “… is not a German rate”: an EU consumer order with a foreign VAT rate. Turn on “Registered for One Stop Shop” if you are, or fix the tax setup.
• The Log shows sevDesk’s answer for every call (the token is never logged); sevDesk adds a support id to errors.