FAQ
Part of the Colissimo Labels, Pickup Points & Tracking documentation. Previous: Usage. Next: Troubleshooting.
Do I need a Colissimo contract? Yes. The add-on connects your own account (application key, or contract number and password). The contract and its prices come from Colissimo; the add-on does not include them.
Is there a test mode? Colissimo has no sandbox and no test accounts. Check only mode validates every label with checkGenerateLabel and creates nothing. In live mode a label that is never scanned is not invoiced, according to the Colissimo shipping document.
Do I need the application key? For labels and tracking the contract number and password are enough. The pickup point widget needs the key; without it the checkout shows a built-in list of points.
Does it use the Colissimo logo? No. The widget shows its own Colissimo logo because it is La Poste’s tool; the add-on and its images are text only.
Which Colissimo products are supported? Home without signature (DOM) and with signature (DOS), Overseas France (COM, CDS, chosen by the destination), Out of Home pickup points (HD) and Colissimo Return France (CORE). Cash on delivery, DDP, the hand-over slip (bordereau), mailbox pickup and the international returns CORI / CORF are not implemented.
Which countries have pickup points? The ones the Colissimo widget serves (France, Belgium, Germany, the Netherlands, Luxembourg, Spain, Portugal, Austria and more, see the Colissimo widget guide). Your contract decides what you may use.
Do the shipping prices come from Colissimo? No. The web services have no price operation. You set a flat price or a weight table on each shipping method.
Why was my customs label refused? Commercial parcels need an HS code for each product (a product feature named “HS code” or the default in the settings) and the store needs the euro in its currency list. See Usage.
Can I cancel a label? Only in the store. Colissimo has no cancel call. Do not hand the parcel over; a label that is not scanned is not invoiced.
What does “Result unknown” mean? Colissimo did not confirm the request. It is never repeated automatically; adopt the parcel number from the Colissimo Box or confirm that nothing was created.
Does it work with Multi-Vendor? Yes: one marketplace account (owner mode) or one account per vendor. In owner mode vendors cannot create or cancel labels on the owner’s contract.
Does it slow the storefront or break the full page cache? The picker prints only inside the checkout, the widget token is fetched by AJAX and nothing is added to cacheable pages.
Which languages? The add-on ships English. The Colissimo widget itself shows French or English by the language of the store.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).