FAQ
Does this make my store compliant?
Section titled “Does this make my store compliant?”No. It helps you display fees and prices. Rules, thresholds, exemptions and dates differ by state and change; confirm them with the state authority or your adviser. This is not legal or tax advice.
Does it work with Multi-Vendor?
Section titled “Does it work with Multi-Vendor?”Yes. A fee is added once per vendor shipment, so every vendor sub-order carries its own fee row, and the marketplace report counts only the sub-orders.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Why does the all-in price appear after the page loads?
Section titled “Why does the all-in price appear after the page loads?”Product and category pages are the same for every visitor (and can be served by the full page cache). The shopper’s state is looked up by one small uncached call, and the line is filled in afterwards.
What if the shopper’s state is unknown?
Section titled “What if the shopper’s state is unknown?”On product pages nothing is shown until the state is known (a cart address or an earlier visit). The cart shows the delivery fee estimate once a state is known, and the real line appears as soon as the address is entered.
What happens when a fee setup changes?
Section titled “What happens when a fee setup changes?”Orders keep the fee lines they were placed with. Change a rate by adding a new row with a later start date.
Will it slow down my store?
Section titled “Will it slow down my store?”No. It adds one indexed query per cart calculation and one small request per page that shows prices.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
What does my license do?
Section titled “What does my license do?”Your license is checked for the domain it is bound to; its status is shown on the add-on page.
What happens without a valid license?
Section titled “What happens without a valid license?”Fee lines and all-in labels stop being added to carts and pages. Stored order fee records, the report and the admin pages stay available, and orders that were already started are not changed.
Where do I enter or check my license?
Section titled “Where do I enter or check my license?”Open the add-on page (Add-ons → Manage add-ons → US Retail Delivery Fees & All-in Pricing): the license card at the top shows the status and has the key field and a “Check now” button.
Can I use one license on several stores?
Section titled “Can I use one license on several stores?”A license is bound to one domain (subdomains and www count as the same store). Use a separate license for each store.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).