FAQ
Overview · Installation · Configuration · Usage · Developer notes
Does Google Customer Reviews cost anything? No. You need a Google Merchant Center account and must join the program there.
Will I get star ratings in Google Ads or Shopping? That is decided by Google. Seller ratings and product ratings have their own minimum numbers of reviews and their own rules. The add-on makes sure every eligible order gets the survey offer and that your existing product reviews are available as a feed.
Why does the opt-in not appear? Check the dashboard checklist: the Merchant Center ID must be set, the order status must not be in the skip list, and the order needs an e-mail address, a delivery country and (by default) shipping. Ad blockers and some cookie consent tools can block Google’s script.
Do I need customer consent for the survey? Google’s dialog asks the customer itself. Mention Google Customer Reviews in your privacy policy, and if your cookie banner blocks third-party scripts, allow apis.google.com on the order confirmation page.
Can I keep my old badge code? Google replaced the Google Customer Reviews badge with the store widget. Remove any old badge code from your theme and turn on the widget in the add-on.
Which reviews go into the feed? Approved reviews with a rating from the core Product reviews add-on (or from Comments and reviews if Product reviews is off), for active products. Pending reviews are counted on the dashboard but not exported.
Multi-Vendor: can vendors set their own Merchant Center ID? No. Google Customer Reviews belongs to the marketplace’s Merchant Center account. Vendors have no access to the settings or the dashboard.
CS-Cart Ultimate with several storefronts? Each storefront has its own Merchant Center ID, widget settings, opt-in log and feed URL (on the storefront’s own domain). One license covers every storefront of the installation.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).