FAQ
Do I need a Shopee developer account?
Section titled “Do I need a Shopee developer account?”Yes. Shopee only allows API access through an app registered on the free Shopee Open Platform (https://open.shopee.com). You register it yourself; the add-on uses your partner ID and partner key, so your data never passes through Kavio Labs.
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one Shopee shop for everyone or let each vendor connect their own.
Which Shopee countries?
Section titled “Which Shopee countries?”The ones the Shopee Open Platform serves for your app and shop, for example Singapore, Malaysia, Thailand, Vietnam, the Philippines, Taiwan, Indonesia, Brazil and Mexico. Prices go out in the currency of the shop; set the exchange rate on the Rules tab or use the store’s currency table.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving. Access and refresh tokens are stored encrypted too.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to Shopee only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
Are product variations supported?
Section titled “Are product variations supported?”Not in 1.0: items are created without variations. For items that already have variations on Shopee, stock and price are pushed per variation matched by the variation (model) SKU.
Who arranges delivery?
Section titled “Who arranges delivery?”Shopee’s logistics channels (pick-up or drop-off, as you choose on the Connection page) or, for non-integrated channels, your own carrier with its tracking number. Print air waybills in Shopee Seller Centre.
What happens when Shopee is down or throttles?
Section titled “What happens when Shopee is down or throttles?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost and nothing is sent twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new listings, syncs or shipments). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).