FAQ
Which GLS countries does it work with?
Section titled “Which GLS countries does it work with?”Labels: GLS Hungary, Czech Republic, Slovakia, Romania, Slovenia and Croatia (MyGLS API; GLS Serbia is not supported in this version). Point picker: the public GLS list of 20 countries (AT, BE, BG, CZ, DE, DK, ES, FI, FR, GR, HU, HR, IT, LU, NL, PL, PT, RO, SK, SI); you choose which ones the store keeps.
Does it work with GLS Germany or GLS Austria?
Section titled “Does it work with GLS Germany or GLS Austria?”Not in this version: those GLS companies use a different GLS system. The point picker can still show German or Austrian GLS points.
Do I need a contract with GLS?
Section titled “Do I need a contract with GLS?”Yes. You need MyGLS access from GLS (user name, password, client number). For tests, GLS gives a test account for the MyGLS test system through your local GLS IT contact.
Are the shipping prices taken from GLS?
Section titled “Are the shipping prices taken from GLS?”No. The MyGLS API has no price operation; the customer pays the price you set on the shipping method (flat or by weight, free from a subtotal).
Can a label be cancelled?
Section titled “Can a label be cancelled?”Yes, until the parcel is handed over: Cancel at GLS deletes it in MyGLS.
Can I print a label again or in another format?
Section titled “Can I print a label again or in another format?”Yes: Print again with the format of your choice. It is the same parcel, no new parcel is created.
What happens if GLS does not answer?
Section titled “What happens if GLS does not answer?”The request is marked “Result unknown” and never repeated automatically. Check at GLS finds the parcel by its reference; only if nothing exists you confirm and create a new label. This prevents double parcels.
Is cash on delivery supported?
Section titled “Is cash on delivery supported?”Yes. Choose your cash on delivery payment method in the settings. The amount is the order total in the currency of your GLS country (it must exist in the store). GLS points that do not handle cash on delivery are refused for such orders.
Which data is sent to GLS?
Section titled “Which data is sent to GLS?”The delivery address and the name of the customer. The e-mail address and phone number are sent for deliveries to a GLS point (GLS requires them; the checkout tells the customer), when a service needs them (FDS, FSS, SM2, SAT) or when you switch it on.
Does it work with full page cache (CS-Cart 4.21)?
Section titled “Does it work with full page cache (CS-Cart 4.21)?”Yes. The picker runs only on the checkout, which is never cached.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””If you bought on the CS-Cart Marketplace, the license number is accepted at once and the add-on works fully; the Marketplace confirmation follows automatically.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).