FAQ
Does this add-on make my store compliant with Directive (EU) 2024/825?
Section titled “Does this add-on make my store compliant with Directive (EU) 2024/825?”No. It is a helper that finds words and phrases in your product texts that often appear in claims the Directive restricts, explains the rule and helps you keep track of your review. Whether a claim is lawful depends on the full presentation, the evidence behind it and the national law of the country where you sell. It is not legal advice; check the results with your legal adviser.
No findings: is my catalog fine?
Section titled “No findings: is my catalog fine?”Not necessarily. The add-on only finds the terms on your lists. Claims made with other words, with images, colours or logos, in category or CMS pages, in e-mails or on packaging are not checked.
When do the rules apply?
Section titled “When do the rules apply?”Member States had to adopt their national measures by 27 March 2026 and apply them from 27 September 2026 (Directive (EU) 2024/825, Article 4). The national laws apply, not the Directive itself; their wording and penalties differ by country.
Is “eco-friendly” always forbidden?
Section titled “Is “eco-friendly” always forbidden?”No. Annex I point 4a prohibits a generic environmental claim for which you cannot demonstrate recognised excellent environmental performance relevant to the claim (the EU Ecolabel, an officially recognised EN ISO 14024 type I ecolabel, or top environmental performance under other Union law). A claim is also not generic when its specification is given in clear and prominent terms on the same medium. That is why each finding can be accepted with evidence, and why a figure in the same sentence lowers the severity.
What about “climate neutral” or “CO2 compensated”?
Section titled “What about “climate neutral” or “CO2 compensated”?”Annex I point 4c prohibits claiming, based on the offsetting of greenhouse gas emissions, that a product has a neutral, reduced or positive impact on the environment in terms of greenhouse gas emissions. Recital 12 says such claims may only rest on the actual lifecycle impact of the product. The add-on reports these terms as high; if your claim is based on the product’s own lifecycle impact, accept the finding with that evidence. Advertising investments in climate projects is not prohibited as such, as long as it is not misleading (recital 12).
We show the EU Ecolabel. Why is it listed?
Section titled “We show the EU Ecolabel. Why is it listed?”It is listed as Recognised (severity info), not as an open finding, because “EU Ecolabel” is on the allow-list as a label established by a public authority (Regulation (EC) No 66/2010). Add your licence number as evidence in the allow-list. The allow-list does not check that a particular product holds the label.
Our label is from a private certification body. What do I do?
Section titled “Our label is from a private certification body. What do I do?”Add it to the allow-list as a recognised label with the scheme name and your licence or certificate number. Annex I point 2a allows sustainability labels that are based on a certification scheme (third-party verification with public terms meeting the criteria of Article 2, point (r), of the UCPD) or established by public authorities. The add-on does not check whether a scheme meets those criteria.
“Green” is a colour in my shop.
Section titled ““Green” is a colour in my shop.”The default list reports “green” alone as low severity, and the allow-list contains common colour and food phrases (“dark green”, “green tea”…). Add your own context phrases, or disable the term for your catalog. Phrases such as “green choice” or “go green” stay high.
Is the Green Claims Directive covered?
Section titled “Is the Green Claims Directive covered?”No. The proposal for a Green Claims Directive has not been adopted. The add-on refers only to Directive (EU) 2024/825 and the Unfair Commercial Practices Directive as amended by it.
Do customers see anything?
Section titled “Do customers see anything?”No. The add-on works in the admin and vendor panels only and adds nothing to the storefront.
Which languages are checked?
Section titled “Which languages are checked?”Every active language of the store. The default terms are English and apply to every language; add terms for your other languages in Term lists. The add-on’s own interface is in English.
Will a full scan slow down my store?
Section titled “Will a full scan slow down my store?”Scans run in batches from the admin page or the cron job, never on storefront requests. A catalog of a few hundred products is checked in seconds; large catalogs are scanned over several cron runs.
What happens on Multi-Vendor when a vendor imports products?
Section titled “What happens on Multi-Vendor when a vendor imports products?”Imported products are queued and checked by the cron job; they are not held automatically. The moderation applies when a vendor saves a product in the vendor panel or activates it in the product list.
What is removed on uninstall?
Section titled “What is removed on uninstall?”The add-on tables: term lists, allow-list, findings with their evidence, and the scan history. Export the term list and the findings first if you want to keep them. Product texts are not changed.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).