FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart, CS-Cart Ultimate, Multi-Vendor and Multi-Vendor Ultimate. In Multi-Vendor the marketplace owner can use one seller account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Which Conrad countries are supported?
Section titled “Which Conrad countries are supported?”Conrad’s own seller FAQ names Germany (business buyers, a German warehouse and VAT registration). Austria, the Netherlands, France and Italy (EUR) are selectable because the connector guide of e-tailize names them; no Conrad document confirms them. Belgium is named by some integrators only and is marked “limited”. Switzerland (CHF) is marked “announced”: no public Conrad or integrator source lists it for the marketplace, so use it only when Conrad enabled it for your account. Each country is its own connection (Conrad: one store account is one sales channel). Your seller account must be approved by Conrad and enabled for the country. Conrad’s seller FAQ currently says buyers are business customers in Germany and a German warehouse and VAT registration are required; other countries follow Conrad’s own roll-out, so confirm with Conrad.
Do I need to know the API address?
Section titled “Do I need to know the API address?”Yes. Conrad gives you the address of your Mirakl seller environment and the API key after approval; the address is not published, so the add-on shows only a placeholder and does not guess one.
Can it create new products in the Conrad catalogue?
Section titled “Can it create new products in the Conrad catalogue?”Not in this version. Offers are matched to catalogue products by EAN. An EAN that the marketplace does not know is rejected and the reason is shown on the product.
Will it accept an order I cannot deliver?
Section titled “Will it accept an order I cannot deliver?”No. With automatic acceptance on, each order line is accepted only when the offer is live and mapped, the product is active and enough units are in stock; other lines are refused so that Conrad cancels them. It reduces the risk of overselling; it cannot see stock you sell elsewhere between two syncs, so keep a stock buffer on the Rules page.
Does an accepted return change the order status?
Section titled “Does an accepted return change the order status?”Only when every unit of the order is returned, and only if the order is not Complete, Declined, Failed or Canceled. With the default mapping a delivered order is Complete, so a return after delivery leaves the status and the stock as they are: restock by hand and refund the lines from the Orders page.
Does it refund orders?
Section titled “Does it refund orders?”Yes, whole shipped lines, from the Orders page (OR28), once. Partial refunds and refunds before shipping are done in the Conrad back office.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal it. It is never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to your marketplace only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when the marketplace is down?
Section titled “What happens when the marketplace is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Offer imports are recorded before they are sent and are looked up again, never sent twice for the same change.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new syncs or imports). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).