Product Questions & Answers
Add-on ID: kv_product_questions_answers · Edition: CS-Cart & Multi-Vendor · Latest version: 1.0.0 · Compatible with: CS-Cart & Multi-Vendor 4.17.2 – 4.21.x, PHP 7.4 – 8.3 · Changelog: view
Product Questions & Answers adds a customer Q&A to every product page. Shoppers ask about size, battery life or compatibility; the store, the seller (Multi-Vendor) or customers who bought the product answer, and everyone sees the answer next to the product. Fewer pre-sale e-mails, fewer returns, and product pages that answer the questions buyers really have.
- Ask on the product page: a “Questions & answers” tab (core product tabs) and a Block Manager block. Guests can ask with their name and e-mail, or you allow signed-in customers only.
- Answers from the store, the seller and verified buyers: store and seller answers are labelled, and customers who bought the product get a “Verified buyer” badge. Customer answers can be switched off or limited to buyers.
- Helpful votes, search and sorting: shoppers mark answers as helpful, search questions and answers, and sort by relevance, helpfulness or date. Answered questions get an “Answered” badge and the product title shows “N answered questions”.
- Moderation: a queue with tabs (waiting, answers to check, unanswered, published, spam, declined), bulk publish/decline/spam/delete, and auto-publishing rules (signed-in customers, verified buyers or everyone).
- Spam guard built in: honeypot, minimum fill-in time, limits per IP address and e-mail, duplicate detection, a link limit and blocked words. Works with Kavio Captcha Pro or the CS-Cart image verification (Google reCAPTCHA) when you want a captcha too.
- E-mails: a new question goes to the store and, on Multi-Vendor, to the vendor of the product; the customer gets an e-mail when the answer is published, with a one-click link to stop further e-mails.
- Multi-Vendor: vendors answer and (by setting) moderate questions about their own products in the vendor panel; their answers can require approval.
- SEO: answered questions are added to the product page as FAQPage structured data. With Kavio SEO Pro Suite they join its FAQ markup, so the page keeps one FAQPage.
- Full page cache (4.21) ready: the Q&A is the same for every visitor; votes and forms load per visitor in the background, and pages refresh when a question changes.
Documentation
Section titled “Documentation”| Page | Contents |
|---|---|
| Installation | Requirements, installing, upgrading, uninstalling |
| Configuration | Settings, captcha, the block, license |
| Usage | Storefront, moderation, answering, e-mails, Multi-Vendor and Ultimate |
| Developer notes | Data model, endpoints, hooks, caching, file map |
| FAQ | Common questions |
Compatibility
Section titled “Compatibility”| CS-Cart / Multi-Vendor | 4.17.2 – 4.21.x (Ultimate and Multi-Vendor editions) |
| PHP | 7.2.5 – 8.3 (whatever your CS-Cart version supports) |
| Themes | Responsive and themes based on it (Bright, Nova and others) |
| Full page cache (4.21) | Supported |
| Product reviews / Comments and reviews | Work side by side; questions are separate from reviews |
| Kavio Photo & Video Reviews | Its questions can be moved here in one click |
| Kavio SEO Pro Suite | One combined FAQPage on the product page |
| Kavio Captcha Pro, Google reCAPTCHA | Optional captcha for the question and answer forms |