FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one N11 account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to N11 only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
Is there a test environment at N11?
Section titled “Is there a test environment at N11?”No. N11 publishes no sandbox, so “test mode” uses the same API as live mode. Test your first products with a few items of your own.
Does it need a webhook?
Section titled “Does it need a webhook?”No. N11 offers none for sellers; the add-on polls N11 on every sync interval, so no inbound address has to be opened.
Why can’t I send my own tracking number?
Section titled “Why can’t I send my own tracking number?”The N11 seller API has no call for it. N11 assigns the cargo from your shipment template and returns the tracking number with the package; the add-on reads it back.
What happens when N11 is down?
Section titled “What happens when N11 is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost and nothing is sent twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new syncs or order steps). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).