FAQ

Is this an official carrier integration? No. It is an independent add-on by Kavio Labs. It uses the carriers’ public point data, their documented web services and their own selection widgets, with your carrier account where one is needed.

Does it cost anything per order or per search? Not from us. InPost, Omniva and GLS points need no account. Packeta, Mondial Relay and DHL use your own account or free API key; check your carrier contract for its own terms and limits (DHL’s free plan allows 500 searches a day).

Does it create labels or send parcels to the carrier? No. Create the shipment in your carrier’s portal or label tool with the point ID shown on the order.

How do I set the price? In the shipping method’s Shipping charges, like for any method. Free shipping promotions work as usual.

Why does DHL search every time? DHL’s API terms do not allow storing location data. The add-on keeps only the point the customer chose, with the order.

The map is grey. The map tiles come from the tile URL in the settings (OpenStreetMap by default). Check that your store’s pages may load images from that server (Content Security Policy, firewall).

A customer chose the wrong point. Can I change it? Yes: on the admin order page click Change pickup point, search again or type the point.

Does it work with the CS-Cart mobile app? On CS-Cart 4.21 the pickup methods are core pickup point services, so the Storefront API returns the points of InPost, Mondial Relay, DHL and Omniva. The mobile app itself was not tested. Packeta and GLS need their browser widgets.

Which carriers come next? GLS outside Central and Eastern Europe (with GLS credentials), DPD Pickup, PostNL, bpost and Venipak are planned for later versions.

Still stuck?

Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).