FAQ
Is this a PAC? Does it stamp my invoices?
Section titled “Is this a PAC? Does it stamp my invoices?”No. The add-on builds and checks the CFDI and sends it to the PAC account that you choose and pay for (Facturama or Facturapi). The PAC seals it with your CSD and stamps it. The add-on stores the result.
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one PAC account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Is the invoice valid for the SAT?
Section titled “Is the invoice valid for the SAT?”The add-on validates the XML against the published CFDI 4.0 schema before sending and the PAC stamps it. Whether an invoice is correct for your business (SAT keys, tax rates, regime, deadlines) is your responsibility; check it with your accountant and test in your PAC’s sandbox first.
Which taxes are supported?
Section titled “Which taxes are supported?”IVA 16%, 8% (frontera norte), 0%, exempt (Facturama only) and not subject, and an optional IEPS rate per product (Facturama only). Withholdings are not supported in this version.
What about orders in USD or other currencies?
Section titled “What about orders in USD or other currencies?”The invoice is issued in the currency of the order with the exchange rate (TipoCambio) calculated from the MXN currency of your store: add MXN to the store currencies. Orders in MXN need no rate.
Can a customer ask for an invoice after the order was included in a global invoice?
Section titled “Can a customer ask for an invoice after the order was included in a global invoice?”Cancel the global invoice with motive 04, issue the individual CFDI, then create the global invoice again for the period (see Usage).
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to your PAC only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when the PAC is down?
Section titled “What happens when the PAC is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). The same folio and date are reused, and the PAC is asked whether the invoice exists before a retry, so nothing is stamped twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new documents). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).