FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one TikTok Shop account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Do I need a TikTok Shop Partner Center account?
Section titled “Do I need a TikTok Shop Partner Center account?”Yes, a free one: you register your own custom app (app key, app secret, redirect URL) and authorize your shop for it. See Installation. TikTok Shop decides which API scopes your app gets and may review it.
Is there a sandbox?
Section titled “Is there a sandbox?”TikTok Shop offers development shops (Partner Center, Development Kits). They use the same API address as live shops: test mode just uses the app and shop you saved as test.
Which markets?
Section titled “Which markets?”The add-on talks to the global Partner Center API and works with the shop region it is authorized for (for example US, UK, EU countries, South-East Asia). Prices are sent in the shop region’s currency. Availability of the API for a market, category or seller type is decided by TikTok Shop.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to TikTok Shop only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when TikTok Shop is down?
Section titled “What happens when TikTok Shop is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost and nothing is sent twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new documents, rates, syncs or payments). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).