FAQ
Does a status change who can buy a product?
Section titled “Does a status change who can buy a product?”No. Statuses only change what shoppers see. Whether an out-of-stock product can be bought is still decided by CS-Cart: set Out of stock actions → Buy in advance on products that you sell on backorder (for example with “Ships in [days] days”).
What do shoppers see for a product without a status?
Section titled “What do shoppers see for a product without a status?”The standard CS-Cart stock text. This happens when no product setting, rule or default applies, for example out-of-stock products while Status when out of stock is “None”.
Can a status show the number of items left?
Section titled “Can a status show the number of items left?”Yes. Use [qty] in the name, for example “Only [qty] left”, and a rule “Stock between 1 and 3”. The sample rule “Low stock” does exactly that.
How is the dispatch date calculated?
Section titled “How is the dispatch date calculated?”Today plus the longest lead time of the status (or of the product, or of the preferred supplier when a rule asks for it). With Count business days only, Saturdays and Sundays are skipped. Public holidays are not taken into account.
Does it work with product variations and options?
Section titled “Does it work with product variations and options?”Yes. Each variation is its own product with its own stock and settings; when a shopper picks another variation, the status of that variation is shown. Products with options but one stock show one status.
Does it work with the core Warehouses add-on?
Section titled “Does it work with the core Warehouses add-on?”Yes. The status follows the stock shown to the shopper. Rules can also check the stock of one warehouse or store, for example to show “Ships in 5–7 days” when the main warehouse is empty but another location has stock.
Does it work with Pre-Orders & Deposits?
Section titled “Does it work with Pre-Orders & Deposits?”Yes. While a product is a pre-order in that add-on, its pre-order label is shown and this add-on stays out of the way. When the product is released and in stock, its status shows again.
Does it work with Purchase Orders & Suppliers?
Section titled “Does it work with Purchase Orders & Suppliers?”Yes. A rule can use the lead time of the product’s preferred supplier for [days] and the dispatch date. Both add-ons also work on their own.
Does it work with Shipping Estimator on Product Page and the feed add-ons?
Section titled “Does it work with Shipping Estimator on Product Page and the feed add-ons?”Yes. Shipping Estimator on Product Page (1.0.1 or later) counts the lead time of the status as the least handling time, so its arrival date never comes before the dispatch date of the status. Product Feed Pro for Google Merchant Center (1.1.2 or later) and Multichannel Product Feeds (1.0.1 or later) send the feed value of the status. Urgency & Social Proof (1.0.1 or later) leaves out its “Only N left” cart message when a stock status is already shown on that cart line.
Does it work with the full page cache of CS-Cart 4.21?
Section titled “Does it work with the full page cache of CS-Cart 4.21?”Yes. The status is the same for every visitor, so cached pages are correct. Pages are refreshed when the stock, a status, a rule or a product setting changes.
Will it slow down my store?
Section titled “Will it slow down my store?”No. Statuses are worked out for a whole product list at once with a handful of small queries, and CS-Cart’s block cache keeps the result.
Why does the filter not show a product?
Section titled “Why does the filter not show a product?”The filter uses an index that is refreshed on stock changes, product saves, imports and status or rule changes. If stock was changed outside CS-Cart, click Rebuild filter index on the Statuses page.
What happens if the license lapses?
Section titled “What happens if the license lapses?”Without a valid license (no key after the 14-day start period, an invalid or revoked key, a domain the license does not cover, or no successful check for 14 days), products show the standard CS-Cart stock text again, the stock status filter is hidden and product feeds fall back to their own availability; your statuses, rules and product settings are kept, and orders placed earlier still show the status they were placed with. Once the license is valid again, everything works again.
The admin panel shows a license notice.
Section titled “The admin panel shows a license notice.”Open Add-ons → Manage add-ons → Stock Statuses & Lead Times → Settings → License. The status line says what is wrong: no key, a key for another add-on, a revoked license, or a domain that the license does not cover. Fix it and click Check now. See License.
Does the add-on work on my staging copy?
Section titled “Does the add-on work on my staging copy?”Yes. Subdomains of your licensed domain (for example staging.yourstore.com) and local development hosts (localhost, private IP addresses, *.local, *.test) are covered by the same license.
Does the license check slow down my storefront or checkout?
Section titled “Does the license check slow down my storefront or checkout?”No. The check runs in the admin panel or from cron, once a day. The storefront never runs it.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).