Installation

Requirements

• CS-Cart and Multi-Vendor 4.17.2 – 4.21.x (tested on CS-Cart 4.17.2, Multi-Vendor 4.17.2 and Multi-Vendor 4.21.2 with PHP 8.3).
• PHP 7.4 – 8.3, as supported by your CS-Cart version.
• Administrator access to the store’s admin panel.

Install the add-on

1. Download the kv_support_tickets-<version>.zip package from your Kavio Labs or CS-Cart Marketplace account.
2. In the admin panel, open Add-ons → Manage add-ons.
3. Click the gear button and choose Manual installation, then upload the archive.
4. Find Help Desk & Support Tickets in the list and make sure its status is Active.
5. Open the add-on settings and review them (see Configuration).
6. On the License tab of the settings, enter your license key and save. If you bought the add-on on the CS-Cart Marketplace and entered the license number in Add-ons → Manage add-ons, you can skip this step. Until a key is verified, the add-on works for 14 days (see License).

Update

1. Upload the new package the same way. Your settings and data are kept.
2. Clear the cache: Administration → Storage → Clear cache.

Upgrading to 1.1.0: this version adds the license check. After the upgrade the add-on keeps working for 14 days; enter your license key on the License tab of the settings within that time.

See CHANGELOG for what changed in each version.

Uninstall

Open Add-ons → Manage add-ons, click the add-on’s gear button and choose Uninstall. Uninstalling removes the add-on’s settings, language variables, database tables (all tickets) and stored attachments. Export what you need first.