FAQ

Overview · Installation · Configuration · Usage · Developer notes

Does it work with a personal Instagram account? No. The Instagram API with Instagram Login needs a professional account (Business or Creator). Switching is free in the Instagram app.

Do I need Meta App Review? You use your own app with your own account. Meta’s rules for apps and permissions can change; check the Meta developer documentation for your case.

Does it cost anything besides the license? The Instagram API has no fee. You need a free Meta developer account.

Does it use the Instagram Basic Display API? No. Meta shut that API down on 4 December 2024. The add-on uses the Instagram API with Instagram Login.

Is the storefront slower? No call to Instagram is made when a page is shown. Posts and images come from your store, and the block is cached for guests.

Can I show hashtag feeds or posts of other accounts? No. Only the posts of the connected account.

What happens when the license is not active? Posts are not synced and the storefront block stays empty. Synced posts and product tags are kept.

Was it tested with a real Instagram account? Our tests ran against a local server that answers like the Instagram API (code exchange, long-lived token, refresh, profile, media with paging, errors). Connect your account and click Sync now to check it on your store.

Still stuck?

Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).