FAQ
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one Walmart account for everyone or let each vendor connect their own.
Do I need to be a Walmart developer or pay for API access?
Section titled “Do I need to be a Walmart developer or pay for API access?”You use the API key pair of your own Walmart seller account (Seller Center, API Integration, API Key Management); Walmart documents this for sellers. There is no Kavio Labs account in the middle: your keys stay in your store. Walmart also documents a solution provider path for approved providers; this add-on does not use it.
Which Walmart sites?
Section titled “Which Walmart sites?”Walmart US in 1.0. Canada and Mexico are separate Walmart markets with their own hosts and item specs and are not part of this version.
Can it create brand new items on Walmart?
Section titled “Can it create brand new items on Walmart?”Not in 1.0. It creates offers for items that already exist in the Walmart catalog, matched by GTIN (feed type MP_ITEM_MATCH). If the GTIN is not found, the product shows Walmart’s message and you create the item in Seller Center.
Does it support Walmart Fulfillment Services (WFS)?
Section titled “Does it support Walmart Fulfillment Services (WFS)?”No. It handles seller fulfilled orders. Returns are listed read only; refunds are issued in Seller Center.
Why is price sync slow on a big catalog?
Section titled “Why is price sync slow on a big catalog?”Walmart allows 100 single price updates per hour for default accounts and 200 inventory updates per minute. The add-on spaces its calls and retries when Walmart answers 429, so the first full sync of a large catalog takes time.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to Walmart only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when Walmart is down?
Section titled “What happens when Walmart is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost and nothing is sent twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new syncs or order imports). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).