FAQ
Does it work outside Poland?
Section titled “Does it work outside Poland?”No. This add-on uses the InPost ShipX API of Poland: Polish addresses, PLN, parcel lockers (Paczkomat) and courier within Poland.
Do I get the real InPost price at checkout?
Section titled “Do I get the real InPost price at checkout?”No. ShipX returns the price of your own contract only for shipments you create, not as a price list for your customers (and not at all for debit accounts). You enter the price you charge per parcel size and for the courier.
Does it work with EU Pickup Points & Parcel Lockers?
Section titled “Does it work with EU Pickup Points & Parcel Lockers?”Yes. If an order was placed with the InPost method of that add-on, its stored locker is used for the label. Without it, this add-on shows its own locker picker.
Does it work with CS-Cart and Multi-Vendor?
Section titled “Does it work with CS-Cart and Multi-Vendor?”Yes. The add-on supports CS-Cart and Multi-Vendor. In Multi-Vendor the marketplace owner can use one InPost account for everyone or let each vendor connect their own.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x.
Where are my credentials stored?
Section titled “Where are my credentials stored?”In your own database, encrypted. The key is derived from your store’s secret in config.php, so a database dump alone does not reveal them. They are never shown again after saving.
Does it send data to Kavio Labs?
Section titled “Does it send data to Kavio Labs?”No. The add-on talks to InPost only. The license check sends your domain name to the Kavio Labs license server once a day (Kavio Labs downloads).
What happens when InPost is down?
Section titled “What happens when InPost is down?”Jobs fail, wait and are retried automatically (5 minutes up to 12 hours). Nothing is lost and nothing is sent twice.
What happens when the license expires?
Section titled “What happens when the license expires?”New work stops (no new documents, rates, syncs or payments). Work already under way is still finished.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).