FAQ
Is this DATEV-certified? Does it connect to DATEV?
Section titled “Is this DATEV-certified? Does it connect to DATEV?”No. It creates an export file for your tax adviser, following the DATEV format description published on the DATEV developer portal. It is not DATEV-certified and does not use DATEV online services or APIs. DATEV is a trademark of DATEV eG; this product is independent of DATEV eG.
Will my tax adviser’s DATEV accept the file?
Section titled “Will my tax adviser’s DATEV accept the file?”The file follows the published layout (header, 125 booking columns, Windows-1252, decimal comma). The add-on is tested against the official DATEV sample data. Account numbers, tax keys and fiscal-year rules are specific to each client, so send the first file to your adviser as a test before you rely on it.
Which VAT cases are covered?
Section titled “Which VAT cases are covered?”Domestic 19 % / 7 % / 0 %, intra-community supplies (reverse charge) for EU orders without VAT, tax-free exports, OSS per delivery country, shipping and payment fees. Not covered in 1.0: foreign currencies, fixed-amount taxes, margin schemes, partial payments over several bookings, cost centres, document images (Beleglink).
Why is my order not in the file?
Section titled “Why is my order not in the file?”Only orders in the selected statuses are exported, once (see “Only documents that were not exported before”). Parent orders of Multi-Vendor are not exported, their vendor orders are. Open the validation report: orders with errors are listed there.
Which invoice number is used?
Section titled “Which invoice number is used?”Belegfeld 1 is the invoice number of our Invoices & Credit Notes add-on when it is installed and used; otherwise the order number with your optional prefix.
Does it work with Multi-Vendor and Ultimate?
Section titled “Does it work with Multi-Vendor and Ultimate?”Yes. Vendors (Multi-Vendor) and storefronts (Ultimate) can have their own settings. See Configuration.
Which CS-Cart versions are supported?
Section titled “Which CS-Cart versions are supported?”4.17.2 to 4.21.x, PHP 7.4 to 8.3.
Will it slow down my store?
Section titled “Will it slow down my store?”No storefront output at all: the add-on only runs in the admin panel and from the cron command. A large export reads the orders of the period once.
How do I get updates?
Section titled “How do I get updates?”Install the new package over the old one. See Installation.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state. Click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).