FAQ
Does Gloss work with my add-ons?
Section titled “Does Gloss work with my add-ons?”Yes. Gloss is a child of the standard Responsive theme and does not override product, cart or checkout templates, so add-on hooks keep working. Kavio Labs add-ons are styled to match each style.
Does it work on CS-Cart and on Multi-Vendor?
Section titled “Does it work on CS-Cart and on Multi-Vendor?”Yes, one package for both. On Multi-Vendor the brand shops are vendors.
My product photos have a white background. Will they look right?
Section titled “My product photos have a white background. Will they look right?”The counter plates are made for cut-out images on a transparent background. Photos on white show as a white square on the tinted plate; choose the card style Minimal to drop the plate, or use cut-out images.
Why does a card show no swatches?
Section titled “Why does a card show no swatches?”Swatches come from a product option named Shade, Colour or Tone. Shade names without a known colour word need an image on the option variant. See Usage.
Why is the shade strip or the concern row empty?
Section titled “Why is the shade strip or the concern row empty?”Both need a product feature (SHADE_GROUP, CONCERN), a product filter for it and products with values in the
category of the block.
Why does a product show no countdown or end date?
Section titled “Why does a product show no countdown or end date?”Countdowns and end dates only appear for catalog promotions with an end date.
Where do the Top 10 numbers come from?
Section titled “Where do the Top 10 numbers come from?”From the order of the block’s products: bestsellers by sales, or your own manual list in rank order.
Can I turn off the unit price or the Brands A-Z panel?
Section titled “Can I turn off the unit price or the Brands A-Z panel?”Yes, in the Gloss settings.
What happens without a licence?
Section titled “What happens without a licence?”A new installation works for 14 days. After that, without a valid licence, the storefront shows the standard Responsive look; cart, checkout and orders keep working and visitors see no message. The admin panel tells you why and how to fix it. See Configuration.
Does the theme work on my staging copy?
Section titled “Does the theme work on my staging copy?”Yes. Subdomains of your licensed domain and local development hosts are covered by the same licence.
What happens if your licence server is down?
Section titled “What happens if your licence server is down?”Nothing visible: the theme keeps the last verified result and keeps working for 14 days while it retries.
Will an update overwrite my changes?
Section titled “Will an update overwrite my changes?”No. Files you changed are kept (a notice lists them), and layouts and blocks are never replaced.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).