FAQ
Can a shopper change the offer price in the browser or in the cart?
Section titled “Can a shopper change the offer price in the browser or in the cart?”No. The browser only sends the price the shopper types into the form. The current price is computed on the server, and the agreed price is applied to the cart from the database on every calculation. Changing the quantity, the options or the price of the offer line resets or removes it, and an offer can be used for one order only.
Who can buy at the agreed price?
Section titled “Who can buy at the agreed price?”The customer who made the offer: the same account, or for guest offers the browser that sent the offer or opened the signed link in the e-mail. Another customer cannot add the offer to a cart, even with the offer number.
Do coupons and promotions work together with an offer?
Section titled “Do coupons and promotions work together with an offer?”You choose: Offer price only (default) switches off cart promotions and coupons while the offer item is in the cart, Cart promotions and coupons keeps them, and All promotions also applies catalog promotions to the offer price. Catalog promotions are already included in the price the shopper offers against.
Can I hide a minimum price and accept offers above it automatically?
Section titled “Can I hide a minimum price and accept offers above it automatically?”Yes. Set a Hidden minimum price on the product (Add-ons tab), or an Auto-accept at percentage in the settings, a category or a vendor. Offers below Auto-decline below are declined automatically. Shoppers never see these values.
Does it work with product options and variations?
Section titled “Does it work with product options and variations?”Yes. The offer is for the variation, options and quantity selected when the shopper clicks Make an offer, and the cart checks that the line still matches.
What happens when the customer does not buy in time?
Section titled “What happens when the customer does not buy in time?”The accepted offer expires after Hours to buy at the accepted price (48 by default) and the customer gets an e-mail. A failed or canceled payment gives the offer back while the time has not run out.
Can guests make offers?
Section titled “Can guests make offers?”Yes, when Guests can make offers is on. They enter their name and e-mail and agree to the storage of these details for the offer. Turn the setting off to require an account.
Does it work with full page cache and with my theme?
Section titled “Does it work with full page cache and with my theme?”Yes. The product page output is the same for every visitor; the dialog and all personal data are loaded on demand. The button uses the theme’s own button styles on Responsive, Bright, Nova and themes based on them.
Can vendors answer offers?
Section titled “Can vendors answer offers?”Yes, on Multi-Vendor vendors answer offers on their own products in the vendor panel while Vendors answer offers on their products is on. The marketplace administrator sees and can answer every offer.
What happens if the license lapses?
Section titled “What happens if the license lapses?”Without a valid license (no key after the 14-day start period, an invalid or revoked key, a domain the license does not cover, or no successful check for 14 days), the Make an offer button is hidden and no new offers or counter-offers can be made; offers that were already accepted or countered can still be completed by the customer at the agreed price until they expire, and all offers stay viewable and exportable. Once the license is valid again, everything works again.
The admin panel shows a license notice.
Section titled “The admin panel shows a license notice.”Open Add-ons → Manage add-ons → Make an Offer → Settings → License. The status line says what is wrong: no key, a key for another add-on, a revoked license, or a domain that the license does not cover. Fix it and click Check now. See License.
Does the add-on work on my staging copy?
Section titled “Does the add-on work on my staging copy?”Yes. Subdomains of your licensed domain (for example staging.yourstore.com) and local development hosts (localhost, private IP addresses, *.local, *.test) are covered by the same license.
Does the license check slow down my storefront or checkout?
Section titled “Does the license check slow down my storefront or checkout?”No. The check runs in the admin panel or from cron, once a day. The storefront never runs it.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).