FAQ
Which countries and currencies work? Argentina (ARS), Brazil (BRL), Chile (CLP), Colombia (COP), Mexico (MXN), Peru (PEN) and Uruguay (UYU), the countries where Mercado Pago offers Checkout Pro. The checkout charges in the local currency of your Mercado Pago account; your store needs that currency (primary, or a second currency with an exchange rate). CLP and COP are charged in whole pesos.
Do I need a contract with Kavio Labs or a special Mercado Pago plan? No. You use your own Mercado Pago seller account and the credentials of your own application. Mercado Pago’s own fees apply.
Which payment methods do my customers see? Whatever Mercado Pago offers for your account and country on its page: cards with installments, account money, Pix, boleto, OXXO and other cash vouchers, bank transfer. You can hide payment types and limit installments in the payment method settings.
Why is an order “Open” and not paid? The customer chose a voucher or Pix code and has not paid it yet, or Mercado Pago is reviewing the payment. The order is never shown as cancelled for that. As soon as Mercado Pago reports the payment, the order is marked paid. Unpaid vouchers expire (the days you set, or Mercado Pago’s default); Mercado Pago cancels payments that stay pending for 30 days, and the order is then cancelled.
Can I cancel an unpaid voucher? Yes: the order tab has Cancel pending payment, and cancelling the order cancels its pending voucher at Mercado Pago.
Can I refund part of an order? Yes, from the order page, as often as you like up to the amount paid (Mercado Pago accepts refunds within 180 days of approval and needs balance in your account).
What if a notification gets lost? The customer’s return, the cron job and the “Check status now” button read the payment back from Mercado Pago. Pending vouchers are checked for 35 days.
Do I have to configure the webhook in Mercado Pago? No, every payment sends its own notification address. We recommend it anyway, to get the secret signature: then every signed notification is checked.
Does it work with Multi-Vendor? Yes. In marketplace owner mode one Mercado Pago account collects all payments and each vendor order refunds only its own share; with owner mode off each vendor connects their own account.
Does it work with the full page cache of CS-Cart 4.21? Yes. The notification address and the return page are never cached.
Is the add-on available in other languages? The add-on ships in English. CS-Cart fills your store’s other languages from the English texts, and you can translate them in Administration > Languages.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).