FAQ
Overview · Installation · Configuration · Usage · Developer notes
Does this replace the core shipping methods?
Section titled “Does this replace the core shipping methods?”No. Table-rate methods are added next to the vendor’s other shipping methods and the marketplace methods you share with vendors. Customers choose one method per vendor as usual.
Why is a method missing at checkout?
Section titled “Why is a method missing at checkout?”No row of its table matches the destination and the package value (weight, subtotal or item count), the method is disabled, or the vendor’s plan has no access (see Configuration). Use Test a cart with the customer’s destination to see which row matches.
Do free-shipping promotions and coupons work?
Section titled “Do free-shipping promotions and coupons work?”Yes. A core promotion with the “Free shipping” bonus for the method makes it free, like any shipping method. The method’s own Free shipping over amount works independently.
Are taxes applied to the shipping cost?
Section titled “Are taxes applied to the shipping cost?”Yes, the taxes of the core shipping method. New methods get the taxes from the Taxes for new methods setting; change existing methods on the core shipping method page.
Which weight unit is used?
Section titled “Which weight unit is used?”The store’s weight unit (Settings → General, for example lbs or kg). Products without a weight count as 0.
Can a vendor see or change another vendor’s table?
Section titled “Can a vendor see or change another vendor’s table?”No. Vendors see only their own methods; every page and action checks the owner.
Can I manage all vendors’ rates myself?
Section titled “Can I manage all vendors’ rates myself?”Yes. Set Who may manage table rates to Administrators only, or lock single methods. Administrators open and edit any vendor’s method.
What happens when I disable the add-on?
Section titled “What happens when I disable the add-on?”Table-rate methods are not offered at checkout while it is disabled; vendors’ other methods keep working. The tables are kept.
What happens if the license lapses?
Section titled “What happens if the license lapses?”Without a valid license (no key after the 14-day start period, an invalid or revoked key, a domain the license does not cover, or no successful check for 14 days), vendors and administrators cannot change rate tables, import CSV files, apply templates or use the cart tester. Checkout keeps charging the last saved rates, so no vendor loses shipping. Once the license is valid again, everything is back.
The admin panel shows a license notice.
Section titled “The admin panel shows a license notice.”Open Add-ons → Manage add-ons → Vendor Table Rate Shipping: the License card at the top says what is wrong: no key, a key for another add-on, a revoked license, or a domain that the license does not cover. Fix it on the License tab and click Check now. See License.
Does the add-on work on my staging copy?
Section titled “Does the add-on work on my staging copy?”Yes. Subdomains of your licensed domain (for example staging.example.com) and local development hosts (localhost, private IP addresses, *.local, *.test) are covered by the same license.
What happens if your license server is down?
Section titled “What happens if your license server is down?”Nothing changes for 14 days: the add-on keeps working and retries every hour. Only if no check succeeds for 14 days are the editor functions switched off until the next successful check; checkout is never affected.
Does the license check slow down my storefront or checkout?
Section titled “Does the license check slow down my storefront or checkout?”No. The check runs only in the admin panel or from cron, at most once a day, never while customers browse or check out.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).