Troubleshooting
“Test connection” fails
Section titled ““Test connection” fails”- “Paused: Octopia refused the credentials”: the client ID or client secret is wrong (401 invalid_client). Enter them again and save.
- “Forbidden” (403): the seller ID does not match the credentials, or the seller authentication on the API credentials page is not complete. Check the seller ID; open an API support request in your Octopia seller area if it stays.
- No answer: your server cannot reach
api.octopia-io.netorauth.octopia-io.netover HTTPS (firewall, outdated CA certificates).
A product is not offered
Section titled “A product is not offered”The Listings page shows the reason:
- “No EAN”: choose the EAN feature on the Rules page, or type the EAN on the Listings page.
- “This EAN is not in the Cdiscount catalogue”: switch on “Create missing products” or create the product in the seller portal, then Retry.
- “No French title”, “No brand”, “No Cdiscount category”, “Mandatory property … has no value”: needed to create the product.
- “No delivery mode is switched on” or “No exchange rate for EUR”: Rules page.
- A refusal from Octopia (result code and message): fix the data, then Retry.
An order is not accepted
Section titled “An order is not accepted”The Orders page shows why (product not mapped, not enough stock, not active). Fix it and click Accept, or Refuse. With acceptance set to manual every order waits for you.
An order is not imported
Section titled “An order is not imported”Orders are imported when Cdiscount gives the delivery address (status in preparation). A failed import shows its reason and Retry.
A shipment is not reported
Section titled “A shipment is not reported”- “Waiting for a shipment with a tracking number”: create a CS-Cart shipment with a tracking number.
- “Waiting for a carrier”: choose the carrier on the Rules page (Octopia needs a carrier with every tracking number).
- “Shipment report refused”: the order line was not in preparation any more (cancelled, already shipped in the seller portal). Check the order at Cdiscount; Send shipment again retries.
Nothing happens
Section titled “Nothing happens”Check that the add-on is enabled and licensed, the cron job runs (Jobs page) and the account is not paused (Connection page). While the store is in maintenance mode, use the console cron.
A job is “Waiting to retry” or “Gave up”
Section titled “A job is “Waiting to retry” or “Gave up””The Jobs page shows the last error. A quota answer (429) waits for the time Octopia gives; Retry runs a job again.
The cron address answers “Forbidden”
Section titled “The cron address answers “Forbidden””The key in the address does not match the one in the settings; copy the address again.
Still stuck
Section titled “Still stuck”Switch on the debug log, repeat the action, export the log as CSV and contact support.