FAQ
How many files can I upload at once?
Section titled “How many files can I upload at once?”There is no fixed limit. Files go up in parts, so PHP upload limits do not stop you. Time and disk space do: a large batch on a shared server is best run with Parallel uploads at 1 or 2.
Can I upload a zip file?
Section titled “Can I upload a zip file?”No. Unzip it and drop the folder.
What if my SKUs contain _ or -?
Section titled “What if my SKUs contain _ or -?”That works. The add-on tries the whole file name as a SKU first, then shorter readings, and takes the longest one that exists.
Is anything changed before I confirm?
Section titled “Is anything changed before I confirm?”No. The preview only reads your catalogue.
What if the upload stops halfway?
Section titled “What if the upload stops halfway?”Open the page again and choose the same files. Files already stored are not sent again, and the file in progress continues from the last stored byte.
Can I undo an upload?
Section titled “Can I undo an upload?”Yes for Add, Add and set a new main image, and Only products without images. Replace all cannot be undone, because the old files are deleted. In that mode old images go only after at least one new image of that product is stored.
Does it resize or compress images?
Section titled “Does it resize or compress images?”No. Images are stored as uploaded and core makes the thumbnails. To compress images, use an image optimizer. Our Image Optimizer add-on works with this one.
Does it find products without images?
Section titled “Does it find products without images?”No. Catalog Quality Audit, also from Kavio Labs, lists products without images. Only products without images mode then fills them.
Does it work with S3 or a CDN?
Section titled “Does it work with S3 or a CDN?”Images go through the core storage, so the storage you configured is used. We tested the local file storage only.
Can vendors use it?
Section titled “Can vendors use it?”Yes, on their own products. You can turn this off in the settings.
Does it need a CSV?
Section titled “Does it need a CSV?”No. The core CSV import can also attach images, but it needs a file list and server paths.
How does the license work?
Section titled “How does the license work?”One license covers one CS-Cart installation, including its development and staging copies. The add-on verifies the license for your domain once a day from the admin panel. The storefront makes no license calls.
Do I need to enter the key again after an update?
Section titled “Do I need to enter the key again after an update?”No. The key stays in the settings.
What happens when my updates period ends?
Section titled “What happens when my updates period ends?”The add-on keeps working. You lose new versions and support until you renew, which is optional, at 50%.
What happens without a valid license?
Section titled “What happens without a valid license?”New uploads are off. Images already uploaded, history and reports stay.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).