FAQ
Do I need a developer to change the home page?
Section titled “Do I need a developer to change the home page?”No. Open Design → Layouts → Homepage, click the gear icon of a block, pick Canvas tile size and Canvas tile colour in the General tab and save. Add any new block to the tile board grid and it becomes a tile the same way.
Which blocks can be tiles?
Section titled “Which blocks can be tiles?”Any block of the grid: products, categories, banners, HTML and blog blocks are the ones the demo uses. A block without a size stays a full row without the tile background, so nothing breaks when you add a block.
What happens on phones?
Section titled “What happens on phones?”The board has 12 columns on desktops, 6 on tablets and 2 on phones. On phones small tiles sit two per row, every other tile takes the full width and “two rows tall” is ignored; the order is the order of the blocks in the grid.
Are the numbers on the count tiles real?
Section titled “Are the numbers on the count tiles real?”Yes. A count tile shows the number of active products in the category and its subcategories (only products of active vendors on Multi-Vendor). It is cached with the catalogue and refreshes when products or categories change.
What if I switch to another theme?
Section titled “What if I switch to another theme?”The tile classes stay in the “User-defined CSS class” fields and do nothing in other themes: blocks show as normal full rows.
Does Canvas work with my add-ons?
Section titled “Does Canvas work with my add-ons?”Yes. Canvas is a child of the standard Responsive theme: no core files are changed and add-on hooks keep working.
Does it work on CS-Cart and on Multi-Vendor?
Section titled “Does it work on CS-Cart and on Multi-Vendor?”Yes, one package for every edition (CS-Cart, CS-Cart Ultimate, Multi-Vendor and Multi-Vendor Ultimate). On Multi-Vendor it adds the seller line on cards and counts only products of active vendors.
Why does a product show no countdown?
Section titled “Why does a product show no countdown?”Countdowns only appear for catalog promotions with an end date. Canvas never shows invented timers.
What happens without a licence?
Section titled “What happens without a licence?”A new installation works for 14 days. After that, without a valid licence, the storefront shows the standard Responsive look; cart, checkout and orders keep working and visitors see no message. The admin panel tells you why and how to fix it. See Configuration.
Does the theme work on my staging copy?
Section titled “Does the theme work on my staging copy?”Yes. Subdomains of your licensed domain and local development hosts are covered by the same licence.
Will an update overwrite my changes?
Section titled “Will an update overwrite my changes?”No. Files you changed are kept (a notice lists them), and layouts and blocks are never replaced.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).