FAQ

Where do the reviews come from?

From your store only: the approved reviews of the core Product Reviews add-on. Kudos never invents reviews, names, counts or ratings in the theme.

The optional demo catalogue (setting Install the demo content when the theme is activated) adds sample reviews to its sample products so you can see the design: they are never marked as verified purchases, carry no helpful votes, are tagged kvdemo and go away when you delete the demo products. Delete the demo products (or turn the setting off before activating the theme) before you open the store to customers, so the review wall and proof bar count only your own reviews.

What do shoppers see while I have no reviews?

Nothing missing: the snippets, proof bar, review wall, Top rated row, rating card and most helpful reviews print nothing until there is at least one approved review, and the page closes up around them.

Does Kudos hide bad reviews?

No. The review wall shows the newest reviews with every star rating, the histograms count every approved review, and the product page shows the most helpful critical review next to the most helpful positive one. Which reviews are published is up to your moderation in Products → Reviews, as before.

Why does a card show this review and not the newest?

Cards show the review that shoppers voted most helpful; when nobody voted yet, the newest one. The star rating never decides which review is shown, and the card labels it (“Most helpful” or “Newest”) with its own stars. Reviews shorter than 20 characters are skipped; long ones are cut to 140 characters.

Does Kudos work with my add-ons?

Yes. Kudos is a child of the standard Responsive theme: no core files are changed and add-on hooks keep working.

Does it work on CS-Cart and on Multi-Vendor?

Yes, one package for every edition (CS-Cart, CS-Cart Ultimate, Multi-Vendor and Multi-Vendor Ultimate). On Multi-Vendor it adds the seller line on cards and counts only products of active vendors.

Why does a product show no countdown?

Countdowns only appear for catalog promotions with an end date. Kudos never shows invented timers.

What happens without a licence?

A new installation works for 14 days. After that, without a valid licence, the storefront shows the standard Responsive look; cart, checkout and orders keep working and visitors see no message. The admin panel tells you why and how to fix it. See Configuration.

Does the theme work on my staging copy?

Yes. Subdomains of your licensed domain and local development hosts are covered by the same licence.

Will an update overwrite my changes?

No. Files you changed are kept (a notice lists them), and layouts and blocks are never replaced.

How do I get support?

My license shows “Pending verification”

This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.

Still stuck?

Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).