FAQ
Does Noir work with my add-ons?
Section titled “Does Noir work with my add-ons?”Yes. Noir is a child of the standard Responsive theme: no core files are changed and add-on hooks keep working (the theme carries its own copies of a few small storefront templates, as every Kavio theme does). Kavio Labs add-ons are styled to match each scheme.
Does it work on CS-Cart and on Multi-Vendor?
Section titled “Does it work on CS-Cart and on Multi-Vendor?”Yes, one package for every edition (CS-Cart, CS-Cart Ultimate, Multi-Vendor and Multi-Vendor Ultimate). On Multi-Vendor it adds the seller line on cards and styles the vendor pages.
Is Noir only dark?
Section titled “Is Noir only dark?”No. It is dark by default (Basalt) and ships four more dark schemes plus three light ones (Porcelain, Pearl, Quartz). The homepage stage stays dark in the light schemes as well: it is the theme’s spotlight.
Will my product photos look right on a dark page?
Section titled “Will my product photos look right on a dark page?”Yes. Product photos always sit on white plates (cards, stage disc, category discs, product gallery) and no colour filter or blend mode is applied, so products keep their real colours. Photos on a white or transparent background look best.
Can I switch the pointer spotlight off?
Section titled “Can I switch the pointer spotlight off?”It only runs with a mouse or trackpad, never on touch screens and never for visitors who ask for reduced motion. The
light passes under the photo plates, names and prices, so product colours are never tinted. To
remove it entirely add .no-spot-on .no-lit:before { display: none; } in the Theme editor’s custom CSS.
Why does a product show no countdown?
Section titled “Why does a product show no countdown?”Countdowns only appear for catalog promotions with an end date. Noir never shows invented timers.
What happens without a licence?
Section titled “What happens without a licence?”A new installation works for 14 days. After that, without a valid licence, the storefront shows the standard Responsive look; cart, checkout and orders keep working and visitors see no message. The admin panel tells you why and how to fix it. See Configuration.
Does the theme work on my staging copy?
Section titled “Does the theme work on my staging copy?”Yes. Subdomains of your licensed domain and local development hosts are covered by the same licence.
What happens if your licence server is down?
Section titled “What happens if your licence server is down?”Nothing visible: the theme keeps the last verified result and keeps working for 14 days while it retries.
Will an update overwrite my changes?
Section titled “Will an update overwrite my changes?”No. Files you changed are kept (a notice lists them), and layouts and blocks are never replaced.
How do I get support?
Section titled “How do I get support?”Contact us through https://cs-cart.kaviolabs.com.
My license shows “Pending verification”
Section titled “My license shows “Pending verification””This status appears in older add-on versions when you use a CS-Cart Marketplace license number that our license server has not matched with the Marketplace yet. The add-on is fully working in this state: no feature is switched off and you do not need to do anything. Newer versions show it as Active (Marketplace license). We confirm Marketplace numbers on our side; click Check now on the add-on’s License tab (Add-ons → Manage add-ons → the add-on) a little later and it shows Active. If it has not changed after 24 hours, contact support with your Marketplace order number.
Still stuck?
Section titled “Still stuck?”Work through the troubleshooting guide, then contact support with your CS-Cart version, edition, PHP version and the add-on version (1.0.0).